Frequently Asked Questions

Who is Mella Mella Boutique?

Mella Mella Boutique is a small, family-run business creating handcrafted home fragrance, home décor, pet accessories, jewelry, and lifestyle goods. Every item is thoughtfully designed and made in small batches with intention, care, and a love for meaningful details.

Are your products handmade?

Yes! The majority of our items are handmade or hand-finished in-house. Because of this, slight variations in color, texture, and pattern are normal — and part of what makes each piece unique.

What materials do you use?

We use high-quality, thoughtfully sourced materials, including organic soy wax, cotton fabrics, wood, resin, hypoallergenic metals, and premium fragrance oils. All fragrances are paraben-free and phthalate-free.

Are your candles and wax melts safe?

Our candles and wax melts are made with organic soy wax and cotton wicks for a clean burn. Always follow standard candle and wax warmer safety guidelines, keep away from children and pets, and never leave unattended while in use.

How long do your candles, wax melts, and diffusers last?

Burn times and longevity vary by product:

  • Candles range from ~10–28+ hours depending on size

  • Wax melts provide multiple uses per cube

  • Car diffusers typically last several months

  • Room sprays provide fragrance for several hours per use

Are your fragrances strong?

Our fragrances are designed to be well-balanced and long-lasting, not overpowering. Strength can vary slightly by scent and product type, as some notes naturally throw stronger than others.

Are your perfumes and colognes long-lasting?

Yes. Our perfumes are true Eau de Parfums, meaning they contain a higher concentration of fragrance oils for longer wear. Longevity can vary based on skin chemistry, but most customers enjoy several hours of scent.

Are your fragrances vegan and cruelty-free?

We do not test on animals, and our fragrance oils are cruelty-free. Some fragrance components may be synthetic or naturally derived depending on the scent profile.

Do you offer customizations?

Yes! Some items — such as pet bandanas or select accessories — can be personalized. If customization is available, details will be listed on the product page. Custom orders must be purchased before personalization begins.

What sizes do your pet accessories fit?

We offer multiple sizes for bandanas and bow ties to accommodate pets from cats and toy breeds to large dogs. Each listing includes a detailed sizing guide — please measure your pet’s collar width before ordering.

Are your pet accessories safe?

Yes. Our pet accessories are designed to slide over your pet’s collar, allowing the collar to release in case of emergency. They are intended for supervised wear and should be removed during rough play or unsupervised time.

How do I care for my items?

Care instructions vary by product:

  • Pet accessories: Spot clean or gentle hand wash; air dry

  • Home décor: Dust gently; avoid moisture

  • Jewelry: Avoid water, perfumes, and lotions
    Specific care notes may be included with your order.

Do you accept returns or exchanges?

We accept returns on unused, non-custom items within the timeframe listed in our Return Policy. Custom or personalized items are final sale. Please review our full Return Policy for details.

How long does shipping take?

Orders are typically processed within the timeframe listed on our Shipping Policy. Handmade items may take a little extra time, especially during busy seasons. You’ll receive tracking information once your order ships.

Do you ship internationally?

Shipping availability varies. Please check at checkout or contact us if you have questions about international shipping options.

What if I have a problem with my order?

We want you to love your purchase. If something isn’t right, please reach out to us and we’ll do our best to make it right.

How can I contact you?

You can reach us through our website’s contact form or by email. We do our best to respond within 1–2 business days.